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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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Equion FM chooses mplSystems' technology to ensure future growth. 31st October 2006 mplSystems, the contact centre specialists, is pleased to announce that Equion Facilities Management, part of John Laing plc, has chosen intelligentContact™ - mplSystems’ integrated telecommunications and contact management solution – as the underlying platform for their EQ 24/7 helpdesk. Equion FM, a specialist provider of facilities management in the PFI and PPP markets, had identified a requirement to provide a flexible, scalable helpdesk service for their customers’ maintenance support calls. They contacted mplSystems who were able to offer a 12 seat facility with 24/7 capabilities and integrated overflow and disaster recovery. The EQ 24/7 helpdesk was subsequently built and installed within 6 weeks; the installation phase included connection to mplSystems’ existing network of 7 UK centres via a firewalled 256k MPLS private circuit, expert user training for Equion’s own staff and agent training for mplSystems’ bureau staff to ensure the overflow and DR capabilities were available from day one. The training element was conducted initially at mplSystems’ North London centre, with Equion staff taken through the basic user functionality by mplSystems teamleaders and agents over 1 day, and then at the EQ helpdesk facility where a mplSystems trainer remained on site to assist Equion staff with specific “what if” scenarios. Tim Grier, Managing Director of Equion FM, commented “We have been delighted with its (intelligentContact) performance and the responsiveness of the mplSystems' team. We see our partnership with mplSystems as an important part of our future growth plans.” Paul White, CEO of mplSystems added “We are delighted to have been able to work with Equion on the provision of this important facility. We understand how critical responsive customer service is to an organisation’s operations and intelligentContact has been designed with this specifically in mind.” For more information on mplSystems’ contact centre technology, visit www.mplsystems.co.uk or call 0800 0931 429. Press contact: Amanda Byart
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