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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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mplSystems comes up trumps! March 2007 mplSystems, the technology channel for Message Pad, the Warwick based contact centre technology and services company, is delighted to announce that its latest multi-media contact centre technology project has been completed – this time in Malta for on-line gaming company GNUF.com. Working with PA Consulting Group, the project took just 6 weeks from contract to completion and included establishing a multi-site network between Malta, Sweden (GNUF’s technical support base) and the UK, based on VOIP technology. PA Consulting Group, the management, systems and technology consulting firm, approached mplSystems in October 2006 looking for a contact centre solution to support its clients new online gaming venture. Despite the perception that on-line gaming is still a new market, it generated $13 billion in 2005 and GNUF was established in early 2006 in anticipation of this continued rapid growth. mplSystems was chosen to provide the contact centre technology – intelligentContact™ - for the GNUF customer support centre for its flexibility and multi-media capabilities. The new contact centre in Malta was completed in December 2006 and now provides customer service for Gnuf’s players across 10 European countries. Clive Goodhall of PA Consulting Group, explains “Our client required a solution with the flexibility to deploy and grow quickly to meet the needs of this rapidly expanding market. mplSystems beat some stiff competition and was able to offer proven technology with inherent business continuity and the ability to support a full range of media channels, from voice through fax, email, text chat and SMS.” Paul White, CEO of Message Pad, comments “To deploy a multi-media and multi-site solution in such short timescales is a fantastic achievement and a clear endorsement of the power of both our iContact technology and the project and technical staff who built and deployed it.” Robin Hoyle, CEO of GNUF is delighted with his new contact centre: “I can’t praise mplSystems and PA Consulting highly enough for delivering this state of the art solution, with rich realtime integration with GNUF’s gaming systems, which has enabled us to launch the business in line with our aggressive timescales”. For more information on mplSystems’ contact centre technology and services, call 0800 0931429 or visit www.mplsystems.co.uk
Press contact: Amanda Byart |
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