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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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Aviva chooses mplSystems' technology 01 December 2007 mplSystems, the technology division of Message Pad, the Warwick based contact centre company, is delighted to announce that it has recently been awarded the contract to provide Aviva with technology to help improve services to their partners and customers. The contract was awarded at the end of February 2007 and Aviva started using the intelligentContact™ technology in July 2007. Aviva is one of the UK’s largest providers of life and protection products. In its drive to improve both the customer and the advisor experience, the company has undertaken a strategic review of its communication channels for protection products and chosen mplSystems’ intelligentContact as a key component in the next phase of development. Cheryll Bowgett, Underwriting Development Manager at Aviva, who lead the project team, commented “We have been delighted with the flexibility of mplSystems’ solution and the speed of deployment; this provides Aviva with a base for continual enhancement of the customer journey.” Paul White, Message Pad’s CEO, added “It’s great to be working with one of the UK’s leading insurance companies; Aviva undertook a comprehensive review of the contact centre marketplace for this project before selecting mplSystems, which is a fantastic endorsement of our uniquely flexible intelligentContact platform.” For more information on mplSystems’ contact centre technology and services, visit www.mplsystems.co.uk or call 0800 0931 474. - ends - Editors’ notes Aviva is the largest insurer in the UK. It is the leading long-term savings provider with a life market share of about 12% and more than 6 million customers. It is also the largest general insurer with an overall market share of 14% and 4.3 million customers. Aviva insures one in five households, one in seven motor vehicles and more than 800,000 businesses in the UK. Aviva is the world's fifth-largest insurance group which has £364 billion* of assets under management. Aviva has 59,000 employees serving 40 million customers worldwide. * For the year ended 31 December 2006.
Press contact: Amanda Byart |
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