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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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John Laing Integrated Services 20th March 2008 John Laing Integrated Services create a reliable and resilient helpdesk service for their clients, powered byintelligentContact™.This, has allowed John Laing to rapidly bring on-line a 12 seat helpdesk facility with integrated overflow and disaster recovery capabilities. The 6 week installation phase included connection to mplSystems’ existing network of Message Pad contact centres along with training for both client and overflow People-on-Demand agents. The enterprise mashup approach which mplSystems’ takes to integrating its contact centre applications with those of the client and, in turn, the client’s customers, has enabled John Laing to assist two new major customers with critical and technically challenging services. The London Rail Commission and the London Borough of Lewisham both now benefit from key elements of intelligentContact, including the trouble ticketing module, workflow, digital call recording, reporting and data analysis, all provided through the John Laing helpdesk. The .NET environment in which intelligentContact™ is developed means that these services will continue to grow and change as client requirements dictate.
Reaction Tim Grier, Managing Director of John Laing Integrated Services, commented “We have been delighted with intelligentContact's performance and the responsiveness of the MPL team. We see our partnership as an important part of our future growth plans.” Paul White, CEO of MPL added “Understanding how critical a responsive customer service is to an organisation’s operations has lead us to develop intelligentContact. It has been designed specifically with the ever-changing requirements of the end-user in mind. The John Laing installation proves how successfully intelligentContact works with a myriad of client and technology demands.” Background John Laing Integrated Services is a leading facilities management business, providing consultancy and services from bidding, through project initiation and design, on to operational services to public and private sector clients in education, rail, police, housing, health and waste. Benefits
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Press contact: Amanda Byart |
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