Aviva is one of the UK’s largest providers of life and protection products. In its drive to improve both the customer and the advisor experience, the company has undertaken a strategic review of its communication channels for protection products and chosen mplSystems’ intelligentContact as a key component in the next phase of development. More >>
The Saffron Building Society is a society that has retained its mutual status and is owned by its members. It has a network of branches serving the communities of Cambridgeshire, Essex, Hertfordshire, Suffolk and London as well as many associated agencies. Download PDF
Legal & General makes financial security easier to achieve for millions of people. To many retired people, the pension fund they have built up over the years is what they now depend on.
Virgin Money offers a wide range of financial products including credit cards, loans, mortgages, insurance, savings and pensions. Virgin Money is part of the Virgin group of companies.
The West Brom has been a mutual building society for over 150 years and is committed to staying that way. That is because, as a building society, we don't pay dividends to outside shareholders. This means that we are able to pass on more to our members.
MONILINK™ has made money mobile. By combining our technology with established banking and payments services, we're able to offer you the freedom and flexibility of mobile banking with bank grade security.
Entertainment
GNUF Ltd was established in 2006 to provide on-line gaming services. Its contact centre in Malta was completed in December 2006 and now provides customer service for GNUF.com players across 10 European countries. More >>
Government
mplSystems iContact technology underpins the information line for Lewisham Homesearch operated by Message Pad.
“…the choice-based lettings scheme for social housing in Lewisham borough. Currently, it advertises all council and housing association properties in a weekly newsletter and on the website so that eligible customers can choose the property they would like to be offered”
Message Pad takes all the phone calls from tenants wishing to bid on properties – the call handling application has been designed with a secure access to Lewisham Homesearch’s system “NovaLet” ensuring callers are provided with real-time information.
Redbridge's Children’s Services are leading on the development of Children's Centres in the London Borough of Redbridge, piloting a number of different services that will be replicated in other centres across the Borough according to local needs. There are currently four designated Children’s Centres in Redbridge at Hainault, Loxford, Clementswood and Valentines, with more planned. The Children’s Centre concept is for local communities to be able to access the integrated services of childcare, early years learning, education and training, health and social services at one site or campus through partnership working.
mplSystems provides contact centre technology to the Cheshire Warrington and Halton Information Consortium (CWHIC), the public service partnership formed to deliver collaborative customer facing services across the Cheshire, Halton and Warrington areas. mplSystems was chosen, following a competitive tender process, to provide contact centre services to six district councils and one county council from 1st July 2007 More >>
Across our campuses in central and north-west London, the University of Westminster teaches more than 23,800 students undertaking degrees, Masters, research, professional programmes and short courses. Since its foundation in 1838 as Britain's first polytechnic, the University has been closely involved in the business, professional and academic life of London.
Retail
Dunelm is one of the most successful home furnishings retailers in the UK and is enjoying rapid growth. Dunelm was founded over 25 years ago in Leicester by Bill and Jean Adderley. The first shops were relatively small high street units covering a number of towns in the East Midlands. In more recent years, Dunelm has created a successful superstore format trading in out of town locations. Today's portfolio of 80 stores comprises mainly superstores, spread across the UK. The company has plans for significant growth over the coming years through further new openings.
With great brands like Pepsi, Robinsons, Tango and of course the Britvic brand, Britvic Soft Drinks is one of the two leading soft drinks businesses in Great Britain.
Alliance Boots is a leading international pharmacy-led health and beauty group which operates in both wholesale and retail. Formed on 31 July 2006 through the merger between Alliance UniChem and Boots Group, Alliance Boots employs around 100,000 people.
In partnership with Kingfisher plc, Staples, Inc. opened the first Staples UK store in Swansea in April 1993. Today Staples UK is a wholly–owned operating unit of Staples, Inc., and operates more than 78 stores. Each Staples UK store carries approximately 5,000 office products at everyday low prices. Staples UK also offers delivery of your order.
Technology
Almex is an international brand that stands for reliable ticket systems used for public transport, part of the internationally renowned Höft & Wessel group. Download PDF
Studio Moderna & Linea Directa Communications are direct marketing specialists operating across Central and Eastern Europe. The companies are synonymous with major brand names and marketing campaigns which achieve consistently high response rates, reaching 320 million consumers across 21 countries. Download PDF
Construction
John Laing Integrated Services (formerly Equion Facility Management) is a specialist provider of facilities in the PFI and PPP markets with a long-term perspective and approach. The company manages and delivers projects from planning and funding through to design, construction and operation. It is actively involved in the management of a wide range of health, police, education, defence and special purpose government facilities. Download PDF
Utilities
National Grid (LSE: NG.; NYSE:NGG) is an international electricity and gas company and one of the largest investor-owned energy companies in the world. We play a vital role in delivering gas and electricity to many millions of people across Great Britain and northeastern US in an efficient, reliable and safe manner.
London Buses, part of transport for london, manages bus services in London. London's bus network is one of the largest and most comprehensive urban transport systems in the world. Every weekday over 6,800 scheduled buses carry around six million passengers on over 700 different routes.
Education & Training
VT Training is the UK’s leading and largest work-based training provider of government-funded and commercial learning programmes. We manage the training of over 18,000 learners nationwide and work with over 6,000 employers across a variety of sectors. mplSystems is providing a new contact centre facility for VT Training.
Performance in People is a leading edge company at the forefront of customer service research and good practice. Its primary business objective is to create sustainable improvements in its clients' customer service, and sales performance. Download PDF
For over forty years, Computeach has helped people change and improve their lives by providing them with IT skills demanded by employers. Download PDF
