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mplSystems' Winter Newsletter #2 out now 9th February 2010 Customer case studies, new products, partner news and more >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio . More >> Innovative Thinking at Performance in People 18th March 2009 mplSystems provides integrated solution to support mystery shopping. More >>
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intelligentAdministrator The iContact admiistration platform allows all features of the contact centre to be managed from any secure network connection through a web browser. The platform is multi-tennant and therefore it is possible to create seperate accounts for different parts of the business and keep track of all costs. The administrator platform allows new virtual contact centres to be set up very quickly by defining agents, skills, IVR, scripts, resource schedules, queues, data sources, reports, dashboards and many other features. Through iAdministrator you have access to the most powerful integrated contact centre available on the market today.
Key Benefits
Key Features
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