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mplSystems' Winter Newsletter #2 out now 9th February 2010 Customer case studies, new products, partner news and more >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio . More >> Innovative Thinking at Performance in People 18th March 2009 mplSystems provides integrated solution to support mystery shopping. More >>
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intelligentAnalyse iAnalyse is the Business Intelligence module within iContact, providing timely management information on all aspects of the contact centre operation. Along with a library of existing reports, iAnalyse is provided with an easy to use wizard to select information, make database links, filter and group. The end results can be viewed on screen, exported into an external viewer or sent via email. A scheduler is also available to ensure reports are generated on a regular basis and delivered to the appropriate party.
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