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mplSystems' Winter Newsletter #2 out now 9th February 2010 Customer case studies, new products, partner news and more >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio . More >> Innovative Thinking at Performance in People 18th March 2009 mplSystems provides integrated solution to support mystery shopping. More >>
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intelligentContact intelligentContact™ (iContact™) combines rich multi-media contact handling and an enterprise class suite of customisable applications. With none of the integration headaches of traditional solutions, the pre-built application components have been designed with the knowledge derived from over a decade’s experience of call handling.
For the first time, high power multi-media CRM solutions are now affordable and practical and are directly focused on improving your customers’ experience. Incorporating all the ingredients of traditional contact centre solutions e.g. ACD, CTI, IVR, scripting package, database, messaging, workflow, scheduling, reporting and business application, a one-stop-shop iContact solution will be cost effective from 4 to 4000 seats.
The architecture above shows how the modules of iContact work together. Roll over each module for a description or click through to more detailed information. iContact has been designed around the Microsoft Windows .NET platform using popular standards such as XML, HTML and SQL. Key Benefits
Key Features
Customisation Every aspect of iContact has been designed with open standards. This enables client specific requirements to be embedded, when necessary, alongside the core infrastructure thus leveraging the power of the applications, database, scheduling, workflow, storage and messaging facilities already in place. Powerful GUI tools allow non-developers to customize and modify dynamic applications to meet the on-going process and functional requirements of their organisation. ; |
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