Aviva Ireland Life Cover campaigns

23rd March 2010

mplSystems implements order to claims management facility for Aviva Ireland. More >>

mplSystems' Winter Newsletter #2 out now

9th February 2010

Case studies, new products, partner news and More >>

Studio Moderna Contract Win

9th December 2009

Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >>

Announcing iPhoenix

20th September 2009

mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >>

iMobile - the intelligent way to stay connected

20th April 2009

mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>

 

News Archive >>

intelligentData

It is often required to capture or import new data sets into the contact centre application. iData allows new table definitions to be set up quickly and used within iDesktop. Once defined, data sets can be imported from an external batch file or web service.

Key Benefits

  • Capture custom data fields quickly
  • Manage and import data sets for campaigns or CRM
  • Build reports that combine contact centre statistics with user defined information
  • Clense and dedupe customer information
  • Combine disparate data sources into one customer centric view

Key Features

  • Define tables, fields and database joins
  • Auto-publish new schma or update existing one
  • Import datasets on demand or on schedule
  • Overwrite, update and delete records
  • Preview and manipulate data

 

CaseStudy_BabcockIntlDunelm Mill BIW Performance in People Aviva

 

Case Study Library >>

 

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