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mplSystems' Winter Newsletter #2 out now 9th February 2010 Customer case studies, new products, partner news and more >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio . More >> Innovative Thinking at Performance in People 18th March 2009 mplSystems provides integrated solution to support mystery shopping. More >>
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intelligentWorkflow intelligentWorkflow™ (iWorkflow™) is at the heart of iContact and uniquely combines communications events with traditional business actions. Following the initial contact, the workflow solution ensures transactions are performed in accordance with the defined business process. Multiple communications relating to the work items can be triggered for delivery, then tracked and reported. iWorkflow links together inbound contact events to outbound activity and, where appropriate, can fully automate the transaction when user intervention is not required. This approach can be used to greatly improve the efficiency of the contact centre.
As well as the high degree of flexibility and resilience engineered into this module, the automation of workflow ensures that the potential for human error in any transaction is minimised. Key Benefits
Key Features
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