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mplSystems' Winter Newsletter #2 out now 9th February 2010 Customer case studies, new products, partner news and more >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio . More >> Innovative Thinking at Performance in People 18th March 2009 mplSystems provides integrated solution to support mystery shopping. More >>
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CRM Integration mplSystems provides multimedia contact centre integration with a number of popular CRM platforms. By providing a familiar user interface, agents benefit from lower training times and unsurpassed ease of use. The multimedia toolbar of iContact becomes a seamless part of the user experience, putting you directly in control of all customer communications and information within a single application.
Imagine having direct access to all calls relating to a specific customer, contact or service activity directly from your Microsoft desktop. Then imagine automatic navigation to the caller’s information as they contact your business by phone, via email or SMS; these are standard features of iCustomer which, when combined with the powerful features of Microsoft Dynamics CRM, brings you a greater understanding of each customer and their individual needs.
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