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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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Solutions Multimedia Contact Centres intelligentContact™ (iContact™) combines rich multi-media contact handling and an enterprise class suite of customisable applications. With none of the integration headaches of traditional solutions, the pre-built application components have been designed with the knowledge derived from over a decade’s experience of call handling. More >> Consultancy At mplSystems we can help our clients improve customer satisfaction by making better use of the technology at their disposal. We also improve productivity within the contact centre which helps reduce costs and drive revenue generation opportunities. To achieve this we use our unique intelligentContact Engineering" approach. More >> Business Applications At mplSystem we specialise in business applications that are designed to meet the precise needs of our customers. In the contact centre environment this means producing simple web based applications that bring all the data sources together into a single desktop. More >> CRM Integration mplSystems provides multimedia contact centre integration with a number of popular CRM platforms. By providing a familiar user interface, agents benefit from lower training times and unsurpassed ease of use. The multimedia toolbar of iContact becomes a seamless part of the user experience, putting you directly in control of all customer communications and information within a single application. More >> People On Demand mplSystems operate a truly resilient solution based our patented ACD replication technology. This allows us to synchronise contact routing information across multiple sites as required. Combined with our outsourcing business this allows our technology customers to tap into our contact centre resources on demand. In this configuration your agent status and routing information is shared with our agent status and routing information. Based on specific business rules, that you define, the calls and events can be handled by our agents. More >> |
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