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Aviva Ireland Life Cover campaigns 23rd March 2010 mplSystems implements order to claims management facility for Aviva Ireland. More >> mplSystems' Winter Newsletter #2 out now 9th February 2010 Case studies, new products, partner news and More >> Studio Moderna Contract Win 9th December 2009 Significant contract win for a strategic 5 year solution with Studio Moderna's European operations. More >> Announcing iPhoenix 20th September 2009 mplSystems announces collaboration with Anodas Software (Zylog) at Call Centre Expo 2009. More >> iMobile - the intelligent way to stay connected 20th April 2009 mplSystems provides mobile data solution as an integrated part of its intelligentContact™ portfolio. More >>
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Enterprise Mashups
What is a mashup? A ‘mashup’ is a method of creating applications that combine data from a number of different sources yet appear to the user as one seamless desktop experience. The term derives from hip hop where music was often created from an amalgam of other sources, blending tracks from different artists into one sound. Mashups as software first gained popularity as consumer-focused applications developed in response to the excitement generated by Web 2.0. However, organisations are now realising that they also have extraordinary value as solutions that meet a need for which IT resources cannot be justified or are low down on the IT implementation list. An Enterprise mashup is a method of permitting subject-matter experts in the business to implement their own applications, using predefined functionality from existing applications in a process-centric manner to meet their unique business needs. In addition, a mashup can combine those well defined services that carry out discrete business logic with other existing services, which may be internal or external to the organisation, to provide new and interesting views on data. A solution for the whole organisation In most businesses, the IT department valiantly deploy and support IT systems designed to provide high quality information that enables staff to deliver their objectives. A typical organisation produces a huge array of information, presented via multiple internal software applications, emails, spreadsheets and interactive web pages. Wherever you look, you will find people whose job function it is to simply process and manipulate data. However, freeing these people from their repetitive tasks to better serve their customers, improve products or develop the business into new growth markets has traditionally required the development of yet another old fashioned software application which the IT department will rarely fund, resource or approve. It’s quite normal for an IT department to be sitting on a long list of projects that don’t see the light of day and research shows that most organisations have a growing backlog. Using the web as a collaborative platform, Enterprise Mashups now hold the key to solving this problem. A combination of new technologies, ever-present web access and open standards has created an opportunity to empower business end users to address their information needs in a secure and governed manner. With the release of intelligentContact™ as an Enterprise Mashup platform, the world now has a unique offering that not only provides the tools to create the mashups but also integrates with a complete multi-media delivery platform. This enables end users to quickly create extensible solutions to business problems utilising existing services and data sources in the enterprise as well as the traditional external services such as Google Maps, Microsoft’s Virtual Earth, Spaces, Live Services and so on. Read more…. download PDF
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