mplsystems Technology Overview
Multi-Channel Contact Centre
mplsystems offer all the ingredients of the Multi-Channel Contact Centre from skills based routing to call recording, reporting and workforce optimisation through to e-mail, chat and social media. This technology sits alongside the customer experience software which includes customer services, campaign modules and Intelligent Agent Desktop to create a customised Contact solution which is cost effective from 4 to 4000 seats.
Customer Experience Solutions
The distinctive combination of Multi-Channel contact and Customer Experience applications was recently recognised by Garter who listed mplsystems as a good vendor to consider in both their Cloud Contact and CRM Customer Service reports. From mobile customer service apps to social media tools, mplsystems offer a complete range of customer contact solutions all designed to sit alongside current call centre technology, transforming it into a future-proof multichannel contact centre.
Field Service Management Solution
mplsystems also provide a full range of mobile field service technology including Scheduling, Customer Management, Route Optimisation, Parts and Inventory Management and Mobile Field Service Commms.
Cloud Contact Centre
The mplsystems technology can be delivered on premise or in the Cloud as Aurora. All applications are modular and integrate with business processes and back office applications to reduce costs and enhance the customer experience.
With over 19 years of experience, mplsystems now works with many clients globally in the financial services, facilities management, retail, engineering, healthcare and leisure sectors. Our clients include major brands such as Ford Retail, Balfour Beatty, Babcock International, Aviva and Iceland through to small, start-up businesses who use our technology to better manage their Customer Experience or Field Service operations.
mplsystems is a Gold Certified Partner in the Microsoft Partner network.