Our background and experience
The MPL intelligentContact technology can be delivered on premise or in the Cloud as Aurora, automating with business processes and back office applications to reduce costs and enhance the customer experience. Whichever delivery option is used, iContact seamlessly links your customer service function with the entire organisation including mobile sales and support staff in the field.
All iContact applications can be deployed independently or brought together in one cohesive solution and are flexible enough to fit around the customer handling requirements of even the most complex of organisations.
With over 15 years of contact centre practitioner experience, mplsystems now works with more than a thousand clients globally in the financial services, facilities management, retail, healthcare and leisure sectors, enabling them to gain a competitive edge by extending customer contact throughout the organisation and automating business processes around a single client view.
Parent company, Message Pad Ltd (established in 1994), provides the UK based contact centre infrastructure which ensures business continuity, security and resilience for all clients, as well as outsourcing services to optimise contact handling capacity.
mplsystems is a Gold Certified Partner in the Microsoft Partner network.