Client Case Studies
Aviva
Aviva increases life insurance sales with mplsystems contact management solution. Case study – Aviva introduced a tele-underwriting team to increase sales of life insurance. The company then looked for a customer contact management system to maximise the productivity of workgroup member... more
Aviva Ireland
Online product ordering and management facility for Aviva Ireland. Case study – When Aviva Ireland began planning the launch of their New Parent free life cover product, they knew they would need a complete end-to-end solution for managing initial order capture through to the administra... more
Babcock International
Integrated sales contact centre solution for Babcock International. Case study – Babcock International Group (Babcock) is the UK’s leading engineering support services company. mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirements into a simple int... more
BIW Technologies
Virtual multi-channel contact centre for BIW Technologies. Case study – When the BIW Technologies team were looking for a way to rapidly implement a virtual multi-media contact centre across two countries, integrated with both Microsoft CRM and Microsoft Outlook, they found a technicall... more
Dunelm Mill
Contact centre and mobile data platform for Dunelm Mill. Case study – mplsystems were challenged by Dunelm Mill to provide a fully operational contact centre, booking application and mobile data solution to support the launch of their new At Home fitting service. With very tight timesc... more
Express Medicals
Integrated booking system and agent desktop for Express Medicals. Case study – mplsystems were asked to design a system which would mesh together a booking system with customer contact technology flexible enough to manage pre-bookings across multiple locations as well as walk-in appointm... more
Facilities Management provider
Leading UK facilities management provider utilises iContact in new multi-tenanted operations centre. Case study – mplsystems were asked hy this leading UK facilities services provider to specify and design a solution incorporating contact technology and business process applications, for... more
Ford Retail
Cloud based multi-channel contact and lead management system Ford Retail Online. Case study – Ford Retail case study) mplsystems was contracted to design an innovative sales management and communication platform to provide the integration of all the channels that FordRetailOnline requir... more
Gnuf.com
Multi-channel customer service contact centre for Gnuf.com. Case study – This online gaming company, based in Malta but with a worldwide player base, needed a contact centre solution to be inherently flexible and scalable to meet the rapid deployment timeline GNUF had in mind. The tech... more
Key Retirement
Multi-media campaign management for Key Retirement’s contact centre agents. Case study – Key Retirement chose the intelligentContact platform to provide the capacity to handle multimedia queuing, routing, call recording and a call handling interface for their agents. The system si... more
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