BIW Technologies

Virtual multi-channel contact centre for BIW Technologies.

The case study

When the BIW Technologies team were looking for a way to rapidly implement a virtual multi-media contact centre across two countries, integrated with both Microsoft CRM and Microsoft Outlook, they found a technically innovative partner in mplsystems. Drawing on more than 14 years’ contact centre practitioner experience, mplsystems designed a solution which would give BIW multi-media contact centre capabilities but without the extensive investment normally associated with this type of project.

Or watch the video case study here.