Dunelm Mill

Contact centre and mobile data platform for Dunelm Mill.

The case study

mplsystems were challenged by Dunelm Mill to provide a fully operational contact centre, booking application and mobile data solution to support the launch of their new At Home fitting service. With very tight timescales, the system had to go live in a matter of weeks and so, in order to achieve this, mplsystems deployed its unique combination of outsourcing services and state of the art contact centre technology, intelligentContact.