Facilities Management provider

Leading UK facilities management provider utilises iContact in new multi-tenanted operations centre.

The case study

mplsystems were asked hy this leading UK facilities services provider to specify and design a solution incorporating contact technology and business process applications, for their multi-tenant contact centre operations. The solution would allow the operations centre agents to manage all contracts and their varying SLAs from one desktop. The resulting system is designed to make best use of the agents’ time and skills, automating workflow and simplifying the contact handling by drawing on client information from the asset database tool.