Ford Retail

Cloud based multi-channel contact and lead management system Ford Retail Online.

The case study

mplsystems was contracted to design an innovative sales management and communication platform to provide the integration of all the channels that FordRetailOnline required. With customers demanding an ever quicker, informed response from retail websites, this platform would enable the team of incentivised agents to respond to all types of customer contacts and support the sales cycle.

Or watch the video case study here.