Videos
Blog -CRM in the contact centre
Paul White, CEO of mplsystems, asks why CRM has got a bad name in the contact centre and considers ways to improve the agent’s lot in terms of access to up-to-date information via an intelligent, fully integrated desktop. ... more
Blog -Has Customer Service Improved?
Paul White, CEO of mplsystems, asks whether, despite the investment in new technology, social media and CRM, has customer service actually improved? ... more
Blog -Social Media as a Business Tool?
Paul White, CEO of mplsystems, discusses the impact of social media on customer service for businesses and the value of social media tools within the contact centre. ... more
Babcock International video case study
Integrated sales contact centre solution Babcock International Group (Babcock) is the UK’s leading engineering support services company. mplsystems’ challenge was to convert the complexity of Babcock’s campaign requirements into a simple interface for Babcock’s contact centre agents. The ... more
BIW Technologies video case study
Multi-channel, multi-site contact centre When the BIW Technologies team were looking for a way to rapidly implement a virtual multi-media contact centre across two countries, integrated with both Microsoft CRM and Microsoft Outlook, they found a technically innovative partner in mplsystems. Drawi... more
Ford Retail Online video case study
Multi-channel sales communication platform for Ford Retail Online mplsystems was contracted to design an innovative sales management and communication platform to provide the integration of all the channels that FordRetailOnline required. With customers demanding an ever quicker, informed respo... more
Studio Moderna video case study
Multi-channel, multi-site contact centre solution Studio Moderna sought a contact centre solution to “future proof” their existing operations and knew they needed a product based on Microsoft .NET technologies with the flexibility to grow at the same rate as their operations in 21 countries d... more