Studio Moderna video case study

Studio Moderna

Tomaž Gorjup, CTO

Studio Moderna is a dominant electronic retailer in Central and Eastern Europe. Studio Moderna started as a small company having one country and one product. Now, in 2011, we are present in 21 countries and have hundreds of thousands of products and we have developed our own brands. We cover most of the communication channels from telephone, web, email, mailing, catalogs, retail, and wholesale.

Peter Haydn-Davies, mplsystems

The overriding factor that MPL brings to the project and through iContact is the simplicity of what it offers to the end user, the agent. It’s going to make their lives a lot easier. How will it do that? It’s a multi-channel communication platform. It will enable every agent in every country in every call centre to be able to be more efficient at their job.

It enables Studio Moderna to be more efficient in their role as a supplier to their customers. It will enable their managers to become more efficient because they will be able to see instantly and in real time what is happening in their call centres, anywhere at any end-point globally through the whole call centre system.

Tomaž Gorjup, CTO Studio Moderna

By getting mplsystems, we have almost the same flexibility and possibility as we would have with our own internally-developed system. In addition, we also get the best practice and the other functionalities which are out-of-the-box available on the mplsystem.

MPL gives us the freedom to make our own modifications which gives us a better possibility of being faster on the market. iContact gives us the opportunity to monitor, manage, and supervise agents in a really efficient way. It is easy to change the skill set and the call flow, and how we monitor the success of every single agent. It gives us this additional step to be even better in our operations.