mplsystems News
New facilities management case study published
16th April 2012 – Robert Woodhead streamline their field operations and customer services with an integrated solution from mplsystems This new case looks at the world of facilities management and, in particular, how an award winning building company, specialising in the design, constructio... more
New Product Release: mplsystems releases V4 of the Intelligent Agent Desktop
26th March 2012 – mplsystems has released the latest version of their Unified Agent Desktop, intelligentDesktop V4. This new release introduces enhanced end-user configurability enabling clients to simply and to rapidly create and modify their own ‘smart’ agent desktop applications ... more
Newsletter Spring 2012
Welcome to the mplsystems Spring 2012 newsletter! This Spring, we’re looking at the challenges facing organisations with a mobile workforce and so bring you news from Aramark and the solution they have implemented. We also have a new White Paper available to download for free and don’... more
Webinar: The Dynamic Desktop 15th March 1pm
15th March 2012 – This practical, hands-on webinar looked at the agent desktop and explores real-life solutions of how it can be improved. New technology in the form of the intelligent desktop is helping to guide agents through all the call types they are expected to handle and to rapid... more
NEW video case study released for Studio Moderna
February 2012 – mplsystems is pleased to announce the release of the latest client video case study. This time, we look at Studio Moderna, the largest direct reponse retailer in Central and Eastern Europe, and the multi-channel, multi-site contact centre solution implemented by mplsystem... more