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intelligentContact stars in top 10 Contact Centre Products of 2011

22nd September 2011

mplsystems is delighted to announce that intelligentContact (iContact) has been voted by customers and end-users into the top 10 of Call Centre Helper’s Top 25 Contact Centre Technology Products of 2011.

Call Centre Helper Top 25 Contact Centre Technology Awards logo

Paul White, CEO of mplsystems: “We are delighted that so many of our clients voted for us in the 2011 Awards. I’d like to thank everyone who took the time to provide this valuable feedback on intelligentContact and look forward to showcasing our latest developments at Call Centre Expo next month.”

Some of the voters’ comments on iContact include:

Does what it says on the tin! Great unified messaging solution; increases visibility and productivity.”

All encompassing, extremely functional, robust, user friendly product.”

It has transformed the way we handle leads (email and telephone) and lead to an increase in productivity and sales.”

mplsystems have adapted the product for us with our very specialist needs which includes a number of post call-centre developments.”

The 2011 Awards received the biggest response in the awards’ history, making them the most impartial yet.

Visit mplsystems at Call Centre Expo, London Olympia 21st-22nd October, to see what makes intelligentContact such a great solution for your own contact centre. Plus, take part in the launch of the iSocialise on stand and you could be in with the chance to win an iPad 2!