Intelligent Agent Desktop
- Seamless Customer Experience White Paper
- intelligentAgent Desktop White Paper
- intelligentAgent Desktop Product Overview
Transform the customer experience with an intelligent agent desktop
MPL intelligentDesktop has been developed to reduce complexity in the contact centre and enable the organisations to offer a seamless multi-channel experience. As businesses add new channels such as chat, mobile email or social, so complexity in customer services increases. The impact is that instead of the expected gain in customer satisfaction, agents frustrated with the myriad of legacy systems, databases and departmental data which they need to respond and customer become frustrated at the lack of rapid personalised service. There is a better way: intelligentDesktop offers a complete unified solution.
iDesktop enables non-technical end users to quickly build process-centric ‘mashups’ delivered as a single agent desktop using a simple drag and drop environment. This allows all required user interface elements to be placed on onto a ‘page’ and includes integration with platform services, external Web Services and back office databases. This removes reliance on systems integrators or the IT department for file based deployment onto internal web servers.