Creative Contact Solutions
1000 Customers : 10 Countries : 16 Years Experience

Aurora Cloud Delivery

Aurora – Contact Centre in the Cloud

Download the Cloud Contact White Paper

The MPL Aurora cloud delivery option enables organisations to access all or some features on a pay per seat/per month basis, either directly over the internet or via a private cloud network. This cloud approach enables the business to restructure the cost model and scale the network as the business grows and changes.

Adaptability and scalability

The technology and software is hosted within the Aurora cloud so businesses can deploy solutions in a matter of days. As technology is purchased on a per seat basis, solutions can be scaled as the business or the project grows. Features are also purchased per seat and so new requirements can be incorporated as the project changes and technology obsolescence is eliminated.

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Minimising Capex and eliminating IT and support hassle

The purchase model is adapted from capital expenditure to an operational expense, transforming the business case and enabling businesses to show a ROI before large scale investment is made. IT and support costs are minimised because mplsystems operate the technology.

  • Voice – Aurora benefits from SIP trunking for large scale, flexible and efficient call routing. Calls can be automated, recorded, queued, analysed and delivered via VoIP or TDM.
  • Resilience – Aurora is hosted in data centres that follow ISO:9001, ISO ISO27001 and ITIL practices with generator back-up and multisite business continuity.
  • Geography – Our data centre partner spans the globe with 90+ network point of presences (POP) across 5 continents, connected to all the major ISPs with 10 Gb/s or more bandwidth per major node.
  • Integration – Aurora is developed with open standards so you don’t just move your computing silos into the cloud. We support all major integration methods and message brokers to become part of your corporate computing network.

For a business with existing telephone systems and business applications, Aurora expands your current capabilities without the need for large scale investment in infrastructure changes. This low risk model lets organisations launch new campaigns, products and services or implement a pilot project system with minimal up-front investment.

For new business with unpredictable growth, the Aurora solution de-risks investment in an advanced customer interaction solution. Leading edge technology and be used and customised systems can be designed without major investment, consultancy or systems integration.